Salary period
Hourly
Education level
Bachelorâs degree
Position type
Full-time
Years of experience
0-1
Salary
200 - 500
The Service Desk Administration Officer coordinates and manages all administrative aspects of the service desk, ensuring smooth client interactions and timely resolution of service requests. Responsibilities include handling service emails, scheduling appointments, updating ticketing systems, and maintaining detailed service reports. The officer works closely with service technicians and management to ensure accurate communication and documentation. Strong communication skills, patience, and a structured approach to organization are essential. This role supports efficient service delivery by ensuring all administrative tasks are handled professionally, helping the team maintain high-quality standards and timely customer support.